The maximum period to return and exchange is within 10 days after the package is shipped. Please note some terms and conditions below before issuing to return or exchange:
- Only scarves or products that are unworn, unaltered, unwashed, and with returns label still attached can be returned/exchanged.
- Only perfumes that are leaked can be returned/exchanged. Any damage as a result of external factors, e.g. due to bad handling by the customer, is not covered by this return policy.
- Products are purchased through the Buttonscarves website, offline store, or WhatsApp.
- Sales and markdown items are also non-returnable and non-exchangeable.
- Products can be exchanged with the same exact product, other products with the same price, or other products with the higher price.
- We do not accept complaints without proof. We kindly recommend you record a clear video before opening the package or take some photos for claims of returns or exchanges.
- Your products can be exchanged only once (ONE TIME ONLY).
- We do reserve the right not to allow the return or exchange of products of any transactions although the condition above is met.
How to make return and exchange:
- If your product met all the conditions to be returned or exchanged, you will be required to input your order number and email address. You have to choose which product has a problem.
- You will choose a solution for your problem whether to return/refund or exchange.
- Choose the shipping method to return your product to our warehouse. If you requested a refund, we will refund in store credit.
- You will receive a return summary which includes the solution for each returned product.
- After your product has arrived at the warehouse, our team will check whether the returned product is accepted or not.
- If you requested for return, you will receive store credit once we have confirmed the return request. You may use the store credit to place another order on the item you would like to be exchanged. If the item requested is not available in stock, you may use the store credit for any other items on our site.
- If you requested exchanges, another order will be created with your requested exchange product and our warehouse team will fulfill your need.
If you are unsure of the eligibility of returns of your product, please contact our team via Whatsapp to +62 812-8347-7074.
Does your product meet all the criteria? If yes, please click the button below and follow the instructions.