What should I do if there's a problem with my order?
What payment methods do you accept?
You can either pay by:
Credit & Debit Card (Visa & Mastercard)
All our payment gateways capture payments in Indonesia Rupiah. If your card's currency is other than Indonesia Rupiah, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
- Bank Transfer
Choose the payment method that suits you best and follow the payment steps. The instruction will also be sent to your email address in case you need it later. You have 24 hours to complete the payment, or your unique Virtual Account will be expired and your order will automatically be cancelled.
If you prefer to do payment with BCA transfer, don't forget to confirm your payment here
I received my order, but one of them is missing. What do I do?
We are terribly sorry about that! Please email us your order ID and the item you did not receive to firstname.lastname@example.org
IMPORTANT NOTE: Please note that bank transfers is highly recommended to be done through ATM instead of internet banking due to specific cut off time of clearing system applied to internet banking.