Where do we deliver and how much is the shipping rate?
We offer shipping to more than 200 countries around the world.
ORDER PROCESSING TIME
We only process your order during our working days, from Monday to Friday from 10 am – 5 pm. We ship every day except Weekend and public holiday. All confirmed orders will be processed on the following day.
We will ship your order if there are no problems occurring in terms of payment. If your order is confirmed on Friday, your order will be processed on the next Monday. Note that our order process is only checking the payment, preparing and delivering the goods to the shipping company.
- Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Buttonscarves has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
How do I track my order?
You may also track the parcel at the courier's website.
- Why is my tracking number not traceable?
Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier's end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.
Shipping Rules & Restrictions
- Buttonscarves does not responsible for any risks of loss of the merchandise after shipping company delivers to the designated address.
- Customers are responsible if the shipping company can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
- If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
- If there are any shipping errors coming from Buttonscarves, we guarantee that we will give free shipping to the customers.
- We also do not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.
- If you have more than 1 ID numbers you have to pay each shipping fee for each order.
How soon can i get my orders?
After your order is confirmed, we will process the order the NEXT DAY / in 24 hours on weekdays.
Note that process is only checking the payment, preparing and delivering the goods to the shipping company.
After that, the shipping company needs a certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days.